It all started 28 years ago when we sold nearly everything we owned and moved to Iowa from California to find a better life for ourselves and our children.
We used money that we had saved to open our first store. We wanted our pawn shop to be a place that our entire family could be proud of, meaning that we were going to instill our personal values into every aspect of our operation.
It wasn’t easy.
In the beginning it was just my husband and myself working the store, no employees. We focused on getting to know each customer, listening to their story, and trying to help each person as much as we could. We told people the truth, even if it wasn’t necessarily what they wanted to hear.
The store and all of the merchandise is clean – so clean, in fact, that customers come in to shop our retail floor and not even know that we are a pawn shop! We make it a point to help customers into and out of the store with their merchandise if needed.
As word spread around town of the service and value of what our store offers, we began to grow – adding team members and eventually two more stores. Throughout our growth process we focused on treating our team members like we would want to be treated, and passing-on to them the core values that have led to our success.
As we have expanded our business online, we continue to to focus on offering quality, well-priced merchandise and serving our customers with caring, first-rate customer service. Online or in-store, our core values established 24 years ago remain.
SERVICE and VALUE